Return Policy

Due to the small-batch ordering style of our business, we do not offer an exchange process but do have a return policy that allows for a straight return. Please review the policy below if you are unhappy with your item(s).

RETURN POLICY

  • New, non clearance, items can returned for the price paid within 30 days of purchase
  • Customers are responsible for the return shipping and original shipping will not be refunded
  • Merchandise must be unworn, unwashed and in the original condition with the tags still on the items
  • Any items received that are damaged, worn, washed or otherwise unsellable will not be refunded and will not be returned back to you
  • All end-of-season clearance items are final sale

If you would like to return your item(s) please print our Return Form and follow the instructions.

If you are within the Edmonton area and would prefer to drop-off your returned item and avoid shipping costs, please e-mail us at seambeneaththestairs@gmail.com

To ensure we can respond and help you in a timely manner, please send all return-related questions to seambeneaththestairs@gmail.com.