Shipping Policy

SHIPPING POLICY

Please allow for up to 5 business days to process your order (a longer timeframe applies to pre-orders and is specified on the order page) and get it out into the mail. Should you need your order sooner than this, please send me an e-mail prior to placing your order.

All shipping will be done through Canada Post and available shipping options for your purchase will be provided to you at checkout.

XpressPost shipping timeframe is 1 to 3 business days based on your location. 

Regular shipping timeframe is 2 to 7 business days based on your location.

All shipping timeframes may be delayed due to COVID-19 protocols within the Canada Post facilities. 

INCORRECT ADDRESSES

Please double check that the address you provide at checkout is correct. We ship to the address provided by you (the customer) and cannot be held responsible for non-delivered packages when an incorrect address has been provided.

If packages are returned to us as a result of an incorrect address customers can choose to pay to have their order resent to the correct address OR refunded less the amount of the return shipping as a result of the non-deliverable status. 

RATES

Within Canada (excluding Alberta) $15.00 flat rate for regular post or $20 for express post

Within Alberta $12.50 flat rate

Free shipping on orders over $125.

INSURANCE / LOST PACKAGES

All shipping comes with $100 insurance coverage through Canada Post. Seam Beneath the Stairs is not responsible for lost deliveries. However, if you do experience a lost package, please contact us and we can assist with creating a claim to recover the insurance on your package. If your purchase exceeds $100 in value and you'd like to purchase additional insurance, please contact us before purchasing.

LOCAL PICK-UP

If you are in the Edmonton area and choose local pick up, you will be notified via e-mail once your order is ready and the pick up location will be sent to you as well.